Appointments

Since March 2020 we triage all patient contacts with our practice.  This clinically robust system allows us to offer a timely service to our patients and to meet the demands of all urgent, soon and routine clinical needs.  We hope to provide a service to the right patient at the right time by offering clinical assistance from the right person.

If you require our assistance, please call the surgery from 8am, Monday to Friday.  Please be prepared to give our receptionist a reason for your contact. This is to ensure that we can prioritise your contact against others and to manage your clinical need safely.

When you are offered a telephone consultation, a Near Me video consultation or a face to face appointment it is important that you answer your phone or attend at the agreed time.  Please let us know if you are not going to be able to talk to us or attend your appointment so that the time can be made available for someone else.  

People who arrive without an appointment are unlikely to be seen unless they genuinely require urgent attention.

Home Visits

If you require a home visit please telephone the surgery before 10:30. It is often possible to be seen earlier in the surgery than is possible on a home visit. The receptionist will therefore ask you as a matter of routine if you are able to come to the surgery. If not, inform the receptionist and she will pass your details to the duty doctor who will return your call.

When non-urgent requests for visits are received after 10:30, they can only be visited with great difficulty and some may not be seen until the next day.

A video consultation can now replace a face to face or telephone consultation with the practice.  You must be registered with our practice to benefit from this service and a doctor or nurse will have given you an appointment time.  Please CLICK HERE to be taken to our online waiting room at your appointment time.